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Customer Success Manager

Learn about Customer Success Managers at Growthonics and how they align to clients objectives.

Trusted by more
than 300 companies

Trusted by more than 300 companies

Professional History

Customer Success Manager for Growthonics, Lelo Mokoena studied Business Management, majored in International trade and is currently studying her Bachelor of Laws degree at the University of South Africa. 


She joined Growthonics in 2022 and within the first her 3 months at the company, she was recognised as the best Customer Success Manager for the month of July.

Customer Success Manager - Roles & Responsibilities

What hard skills do they need?

• Hubspot
• Replyify
• Salesloft
• Client management
• Datastudio
• Google sheets

What soft skills does a
CSM need to succeed?

• Natural ‘people person’
• Organisation
• Proactive
• Attention to detail
• Accountability
• Good communication
• Teamwork
• Problem solving

How do you measure the success of a CSM?

• Client Rentention
• Upselling
• Client Management (building relationships etc)
• Client Operations (proactive, response times etc)
• Strategic Operations (campaign knowledge, ideas etc)

Customer Success Manager Life Cycle

Different Sectors

Financial Services B2B Marketing

Since our major success comes from the UK market, we follow the Financial
Services Register for firms or individuals.

For the UK, nearly all financial service activities must be authorized by the FCA
(Financial Conduct Authority) and the PRA.

Also, ICP of the financial services industry varies from client to client, we always
open our search from Banks to Various firms as clients require.

Recruitment B2B Marketing

Finding suitable leads for the recruitment industry in the UK can be a bit tricky
as statistics shows the number of recruitment agencies currently sits at a record
high of more than 27,700.

So, to find suitable leads, we try to understand the business nature of our clients
first. Then we determine the ICP with job posting tracks on employment
websites like Reed, Indeed and so on.

Fintech B2B Marketing

Fintech is an ever evolving industry and being updated is the key to success
here. We use the UK fintech directory for the UK market.

For other markets, we rely on Crunchbase and Twitter, as they prove to be
excellent sources for Fintech trends and acquisition related information.

Software B2B Marketing

From OS to SAAS, software is a vast industry. We use various online platforms or
pages like CNET, PCmag, Clutch to find the comparative B2B reviews for more intricate targeting.

Services Comparison

Research Analyst

Quality Assurance Team

Customer Success Manager

Research Analyst

Quality Assurance Team

Customer Success Manager

Copywriting Team

Campaign Strategist

Research Analyst

Quality Assurance Team

Customer Success Manager

Copywriting Team

Campaign Strategist

Semi-Dedicated SDR

Research Analyst

Quality Assurance Team

Customer Success Manager

Copywriting Team

Campaign Strategist

Fully Dedicated SDR