Customer Success Manager for Growthonics, Lelo Mokoena studied Business Management, majored in International trade and is currently studying her Bachelor of Laws degree at the University of South Africa.
She joined Growthonics in 2022 and within the first her 3 months at the company, she was recognised as the best Customer Success Manager for the month of July.
• Client management
• Google sheets
• Natural ‘people person’
• Attention to detail
• Good communication
• Problem solving
• Client Rentention
• Client Management (building relationships etc)
• Client Operations (proactive, response times etc)
• Strategic Operations (campaign knowledge, ideas etc)
Since our major success comes from the UK market, we follow the Financial
Services Register for firms or individuals.
For the UK, nearly all financial service activities must be authorized by the FCA
(Financial Conduct Authority) and the PRA.
Also, ICP of the financial services industry varies from client to client, we always
open our search from Banks to Various firms as clients require.
Finding suitable leads for the recruitment industry in the UK can be a bit tricky
as statistics shows the number of recruitment agencies currently sits at a record
high of more than 27,700.
So, to find suitable leads, we try to understand the business nature of our clients
first. Then we determine the ICP with job posting tracks on employment
websites like Reed, Indeed and so on.
Fintech is an ever evolving industry and being updated is the key to success
here. We use the UK fintech directory for the UK market.
For other markets, we rely on Crunchbase and Twitter, as they prove to be
excellent sources for Fintech trends and acquisition related information.
From OS to SAAS, software is a vast industry. We use various online platforms or
pages like CNET, PCmag, Clutch to find the comparative B2B reviews for more intricate targeting.
Quality Assurance Team
Customer Success Manager