Assistant Manager of Operations for Growthonics, Sumaiya Jabin has been working in the BPO industry for over 7 years. She currently oversees the Sales Development Representative data teams, where she manages a team of associates with some amazing Lead Researchers and Quality Assurance Specialists.
As well as enjoying her role, she is in love with the ever-changing work nature of Growthonics.
A QA Specialist is someone who checks and ensures that the targeted information gathered by Lead Researchers is meeting the client’s benchmark.