Assistant Manager of Operations for Growthonics, Sumaiya Jabin has been working in the BPO industry for over 7 years. She currently oversees the Sales Development Representative data teams, where she manages a team of associates with some amazing Lead Researchers and Quality Assurance Specialists.
As well as enjoying her role, she is in love with the ever-changing work nature of Growthonics.
A QA Specialist is someone who checks and ensures that the targeted information gathered by Lead Researchers is meeting the client’s benchmark.
• Spreadsheet Management
• In-depth Knowledge of Lead Generation and B2B/B2C sales and marketing services
• Knowledge of Various Performance matrices i.e. KPI
• Interpersonal communication Skills
improved and consistent performances of assigned LRs during the account tenure
Since our major success comes from the UK market, we follow the Financial
Services Register for firms or individuals.
For the UK, nearly all financial service activities must be authorized by the FCA
(Financial Conduct Authority) and the PRA.
Also, ICP of the financial services industry varies from client to client, we always
open our search from Banks to Various firms as clients require.
Finding suitable leads for the recruitment industry in the UK can be a bit tricky
as statistics shows the number of recruitment agencies currently sits at a record
high of more than 27,700.
So, to find suitable leads, we try to understand the business nature of our clients
first. Then we determine the ICP with job posting tracks on employment
websites like Reed, Indeed and so on.
Fintech is an ever evolving industry and being updated is the key to success
here. We use the UK fintech directory for the UK market.
For other markets, we rely on Crunchbase and Twitter, as they prove to be
excellent sources for Fintech trends and acquisition related information.
From OS to SAAS, software is a vast industry. We use various online platforms or
pages like CNET, PCmag, Clutch to find the comparative B2B reviews for more intricate targeting.
Quality Assurance Team
Customer Success Manager