Agreement: means the agreement entered into between the Customer and the Supplier for the supply of the Services in accordance with the Contract Details and these Terms and Conditions, as amended from time to time in accordance with clause 14.
Applicable Laws: means all applicable laws, statutes, regulations and codes from time to time in force.
Charges: means the sums payable for the Services, as set out in the Contract Details of the signed Agreement.
Control: shall be as defined in section 1124 of the Corporation Tax Act 2010, and the expression change of control: shall be construed accordingly.
Controller, processor, data subject, personal data, personal data breach, processing and appropriate technical measures: as defined in the Data Protection Legislation.
Customer Materials: means all documents, information, items and materials in any form, whether owned by the Customer or a third party, which are provided by the Customer to the Supplier in connection with the Services,including the items provided pursuant to clause 4.1.2.
Data Protection Legislation: the UK Data Protection Legislation and any other European Union legislation relating to personal data and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including, without limitation, the privacy of electronic communications).
Deliverables: means all documents, products and materials developed by the Supplier or its agents, subcontractors and personnel as part of or in relation to the Services in any form, including without limitation computer programs, data, reports and specifications (including drafts) and the Key Deliverables set out in the Contract Details.
Intellectual Property Rights: means patents, rights to inventions, copyright and neighbouring and related rights, moral rights, trademarks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
Services: means the services, including without limitation any Deliverables, described in the Contract Details of the Agreement to be provided by the Supplier to the Customer.
Supplier IPRs: means all Intellectual Property Rights subsisting in the Deliverables excluding any Customer Materials incorporated in them.
Terms and Conditions: means these terms and conditions set out in clause 1 (Interpretation) to clause 10 (General) (inclusive).
UK Data Protection Legislation: all applicable data protection and privacy legislation in force from time to time in the UK including the General Data Protection Regulation ((EU) 2016/679); the Data Protection Act 2018; the Privacy and Electronic Communications Directive 2002/58/EC (as updated by Directive 2009/136/EC) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended.
VAT: means value added tax chargeable under the Value Added Tax Act 1994.
1.2.1. A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time. A reference to a statute or statutory provision includes any subordinate legislation made from time to time under that statute or statutory provision.
1.2.2. Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
1.2.3. A reference to writing or written includes email.
2. COMMENCEMENT AND TERM
2.1. This Agreement shall commence on the date when it has been signed by all the parties (“Commencement Date”) and shall continue, unless terminated earlier by either party in accordance with the termination provisions in clause 9 (Termination).
3. SUPPLY OF SERVICES
3.1. The Supplier shall provide the Services to the Customer in accordance with this Agreement from the Services Start Date.
4. CUSTOMER’S OBLIGATIONS
4.1 The Customer shall:
4.1.1. co-operate with the Supplier in all matters relating to the Services;
4.1.2. provide to the Supplier in a timely manner all documents, information, items and materials in any form (whether owned by the Customer or third party) required under the Contract Details or otherwise reasonably required by the Supplier in connection with the Services and ensure that they are accurate and complete in all material respects; and
4.1.3. obtain and maintain all necessary licenses and consents and comply with all relevant legislation as required to enable the Supplier to provide the Services, including in relation to the use of all Customer Materials, in all cases before the date on which the Services are to start.
4.2. If the Supplier’s performance of its obligations under this agreement is prevented or delayed by any act or omission of the Customer, its agents, subcontractors, consultants or employees, then, without prejudice to any other right or remedy it may have, the Supplier shall:
4.2.1. not be liable for any costs, charges or losses sustained or incurred by the Customer that arise directly or indirectly from such prevention or delay;
4.2.2. be entitled to payment of the Charges despite any such prevention or delay;
4.2.3. be entitled to recover any additional costs, charges or losses the Supplier sustains or incurs that arise directly or indirectly from such prevention or delay; and
4.2.4. be allowed an extension of time to perform its obligations equal to the delay caused by the Customer.
5.1. CHARGES AND PAYMENT
5.1.In consideration of the provision of the Services by the Supplier, the Customer shall pay the Supplier the Charges in accordance with the Contract Details and this clause 5.
5.2. Without prejudice to any other right or remedy that it may have, if the Customer fails to pay the Supplier any sum due under this Agreement on the due date:
if payment has not been made within thirty (30) days from the date of the invoice, the Customer will be charged an additional late fee (“Late Fee”) on top of the amount of the invoice as outlined in the Agreement;
5.2.1. the Customer shall pay interest on the overdue amount at the rate of four percent (4%) per annum above Barclays Bank’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Customer shall pay the interest together with the overdue amount;
5.2.2. the Supplier reserves the right to be paid on an indemnity basis by the Customer any costs incurred in recovering any money due under this agreement (and the costs of recovering such costs) including the Supplier’s administrative costs and any costs incurred with lawyers or debt collection agencies. The Supplier’s administrative costs may include the cost of employing the staff concerned and the overheads attributable to them for the time spent; and
5.2.3. the Supplier may suspend all or part of the Services until payment has been made in full.
5.3. All sums payable by the Customer to the Supplier under this Agreement:
5.3.1. are exclusive of VAT, and the Customer shall, in addition, pay an amount equal to any VAT chargeable on those sums on delivery of a VAT invoice; and
5.3.2. shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
6. INTELLECTUAL PROPERTY RIGHTS
6.1. The Supplier and its licensors shall retain ownership of all Supplier IPRs. The Customer and its licensors shall retain ownership of all Intellectual Property Rights in the Customer Materials.
6.2. The Supplier grants the Customer, or shall procure the direct grant to the Customer of, a fully paid-up, worldwide, non-exclusive, royalty-free, licence to copy and modify the Supplier IPRs for the purpose of receiving and using the Services and the Deliverables in the Customer’s business during the term of the Agreement.
6.3.The Customer grants the Supplier a fully paid-up, worldwide, non-exclusive, royalty-free, non-transferable licence to copy and modify the Customer Materials for the term of the Agreement for the purpose of providing the Services to the Customer in accordance with the Agreement.
6.4. The Customer shall indemnify the Supplier in full against any sums awarded by a court against the Supplier arising of or in connection with any claim brought against the Supplier for infringement of a third party’s rights (including any Intellectual Property Rights) arising out of, or in connection with, the receipt or use of the Customer Materials by the Supplier.
7. DATA PROTECTION
7.1. Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause 7 is in addition to, and do not relieve, remove or replace, a party’s obligations or rights under the Data Protection Legislation.
7.2. The parties acknowledge that for the purposes of the Data Protection Legislation, the Customer is the controller and the Supplier is the processor.
7.3. SUBJECT MATTER OF THE PROCESSING: Supplier’s provision of the Services to Customer.
7.4. NATURE AND PURPOSE OF PROCESSING: Supplier will process personal data for the purposes of providing the Services to Customer in accordance with this Agreement.
7.5. DURATION OF THE PROCESSING:
For the duration of the term of this Agreement until deletion of all personal data by the Supplier in accordance with this Agreement.
7.6. TYPES OF PERSONAL DATA:
First Name, Last Name, Job Title, Company Name, Company Location, Email Address, LinkedIn profile url, other categories of personal data that may be requested from time to time by Customer in writing
7.7. CATEGORIES OF DATA SUBJECT:
Employees of Customer’s sales prospects.
7.8. Without prejudice to the generality of clause 7.1, the Customer will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the personal data to the Supplier for the duration and purposes of this Agreement.
7.9. Without prejudice to the generality of clause 7.1, the Supplier shall, in relation to any personal data processed in connection with the performance by the Supplier of its obligations under this Agreement:
7.9.1. process that personal data only on the documented written instructions of the Customer unless the Supplier is required by Applicable Laws to otherwise process that personal data. Where the Supplier is relying on the laws of a member of the European Union or European Union Law as the basis for processing personal data, the Supplier shall promptly notify the Customer of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit the Supplier from so notifying the Customer;
7.9.2. ensure that it has in place appropriate technical and organisational measures, to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting personal data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to personal data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);
7.9.3. ensure that all personnel who have access to and/or process personal data are obliged to keep the personal data confidential; and
7.9.4. not transfer any personal data outside of the European Economic Area unless the prior written consent of the Customer has been obtained and the following conditions are fulfilled:
126.96.36.199. the Customer or the Supplier has provided appropriate safeguards in relation to the transfer;
188.8.131.52. the data subject has enforceable rights and effective legal remedies;
184.108.40.206. the Supplier complies with its obligations under the Data Protection Legislation by providing an adequate level of protection to any personal data that is transferred; and
220.127.116.11. the Supplier complies with reasonable instructions notified to it in advance by the Customer with respect to the processing of the personal data;
assist the Customer, at the Customer’s cost, in responding to any request from a data subject and in ensuring compliance with its obligations under the Data
7.9.5. Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
7.9.6. notify the Customer without undue delay on becoming aware of a personal data breach;
7.9.7. at the written direction of the Customer, delete or return personal data and copies thereof to the Customer on termination of the Agreement unless required by Applicable Law to store the personal data; and
7.9.8. maintain complete and accurate records and information to demonstrate its compliance with this Clause 7 and allow for audits by the Customer or the Customer’s designated auditor and immediately inform the Customer if, in the opinion of the Supplier, an instruction infringes the Data Protection Legislation.
7.10. The Customer consents to the Supplier appointing TASKEATER BANGLADESH LIMITED, a company incorporated in accordance with the laws of Bangladesh with company number C-121412 having its registered address at 9th Floor, High Tower, 9 Mohakhali C/A, Dhaka 1212, Bangladesh as a third party processor of personal data under this Agreement. The Supplier confirms that it has entered or (as the case may be) will enter with the third party processor into a written agreement incorporating terms which are substantially similar to those set out in this clause 7 and in either case which the Supplier confirms reflect and will continue to reflect the requirements of the Data Protection Legislation. As between the Customer and the Supplier, the Supplier shall remain fully liable for all acts or omissions of any third party processor appointed by it pursuant to this clause 7.
7.11. Either party may, at any time on not less than 30 days’ notice, revise this clause 7 by replacing it with any applicable controller to processor standard clauses or similar terms forming part of an applicable certification scheme (which shall apply when replaced by attachment to this Agreement).
8. LIMITATION OF LIABILITY
8.1. Nothing in the Agreement shall limit or exclude the Supplier’s liability for:
8.1.1. death or personal injury caused by its negligence;
8.1.2. fraud or fraudulent misrepresentation; or
8.1.3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession) or any other liability which cannot be limited or excluded by applicable law.
8.2. The terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Agreement.
8.3. The Supplier shall not be liable to the Customer, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with this agreement for loss of profits; loss of sales or business; loss of agreements or contracts; loss of anticipated savings; loss of or damage to goodwill; loss of use or corruption of software, data or information; and any indirect or consequential loss.
8.4. The Supplier’s total liability to the Customer, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with this agreement shall be limited to £1,000,000 (one million pounds sterling).
9.1. Without affecting any other right or remedy available to it, either party may terminate this Agreement with immediate effect by giving written notice to the other party if:
9.1.1. the other party commits a material breach of any term of this Agreement which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of ten (10) days after being notified in writing to do so;
9.1.2. the other party repeatedly breaches any of the terms of this Agreement in such a manner as to reasonably justify the opinion that its conduct is inconsistent with it having the intention or ability to give effect to the terms of this Agreement;
9.1.3. the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or (being a company or limited liability partnership) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986;
9.2. Without affecting any other right or remedy available to it, the Supplier may terminate this Agreement with immediate effect by giving written notice to the Customer if:
9.2.1. the Customer fails to pay any amount due under this agreement on the due date for payment and remains in default not less than twenty (20) days after being notified in writing to make such payment. In this case the Supplier reserves the right to charge the Customer for a termination fee equivalent for the Termination Notice Period outlined in the Contract Details; or
9.2.2. there is a change of control of the Customer.
9.3. On termination of this Agreement:
9.3.1. the Customer shall immediately pay to the Supplier all of the Supplier’s outstanding unpaid invoices and interest and, in respect of the Services supplied but for which no invoice has been submitted, the Supplier may submit an invoice, which shall be payable immediately on receipt;
9.3.2. the following clause of the Contract Details shall continue in force: clause 2 (Conflict);
9.3.3.the following clauses of the Terms and Conditions shall continue in force: clause 1 (Interpretation), clause 6 (Intellectual property rights), clause 8 (Limitation of liability), clause 9.5 (Consequences of termination), clause 10.3 (Confidentiality), clause 10.4 (Entire agreement), clause 10.6 (Waiver), clause 10.9 (Severance); clause 10.12 (Governing law) and clause 10.13 (Jurisdiction);
9.3.4. the following clause of the Terms and Conditions shall continue in force for as long as the Supplier retains any personal data related to this Agreement in its possession or control: clause 7 (Data protection); and
9.3.5. termination of the Agreement shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Agreement which existed at or before the date of termination.
10. FORCE MAJEURE
10.1. Neither party shall be in breach of the Agreement nor liable for delay in performing, or failure to perform, any of its obligations under the Agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control (“Force Majeure Event”). The time for performance of such obligations shall be extended accordingly.
10.2. If the Force Majeure Event prevents, hinders or delays the affected party’s performance of its obligations for a continuous period of more than eight (8) weeks, either party may terminate this Agreement by giving two (2) weeks written notice to the affected party. On the expiry of this notice period, the Agreement will terminate. Such termination shall be without prejudice to the rights of the parties in respect of any breach of the Agreement occurring prior to such termination.
11. ASSIGNMENT AND OTHER DEALINGS
11.1. The Agreement is personal to the Customer and the Customer shall not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any of its rights and obligations under the Agreement.
11.2. The Supplier may at any time assign, mortgage, charge, declare a trust over or deal in any other manner with any or all of its rights under the Agreement.